This Privacy Policy explains how Chennai Experience Hub processes personal data in connection with its website, booking requests, and guided culinary and market tours in Chennai. It applies to information collected before, during, and after a booking or inquiry.
Subject to legal limits, you may request access to your personal data, correction of inaccurate details, deletion where appropriate, or restriction of certain processing. You may also object to processing based on legitimate interests where that basis is used.
To exercise a privacy right, submit a clear request using the contact details in this policy. We may ask for information needed to verify your identity and to understand the scope of the request before responding.
Personal data is retained for the period needed to handle inquiries, manage bookings, complete tours, maintain business records, and meet legal, tax, or dispute-related obligations. When retention is no longer required, data is deleted, anonymized, or archived in a restricted form as appropriate.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date.
We use personal data to respond to inquiries, manage reservations, confirm dates and group details, record dietary information, coordinate meeting points, process payments, deliver guided tasting walks, communicate service updates, maintain business records, improve site performance, and meet legal obligations.
We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, analytics, and record management. Where a tour is arranged, limited information may also be shared with guides or venue-related partners to confirm the booking, dietary notes, meeting arrangements, or route details.
We may disclose personal data when required to comply with law, lawful requests, court orders, tax obligations, or to protect our rights, users, staff, or the security of our services. We may also share information where disclosure is necessary to investigate or prevent fraud or misuse.
We may collect identification details, contact details, booking information, dietary preferences, group size, payment-related records, meeting point details, communication content, and limited technical data such as device and usage information. Where relevant to a booking, we may also process information needed to confirm route suitability or guide language availability.
We receive personal data directly from users through website requests, email, phone, and booking communications. We also obtain information from payment processing, reservation handling, and records generated when a tour is arranged or attended, such as attendance and service correspondence.
Our site may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand site use. Cookies may be session-based or persistent, depending on their purpose.
You may manage cookies through your browser controls and, where available, device settings. If cookies are disabled, some site functions may not work as intended, including request forms or preference handling.
